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FAQ

Ordering

We hope we can answer your question below, but if not, feel free to contact us!

What Is Your Return & Exchange Policy?
  • We understand that sometimes things change, and you may need to return your order. That's why we set up a 24 hour return/exchange policy for you.  
  • You can return your products purchased from us within 24 hours from receiving and receive a refund, exchange or store credit for future purchases, if:

(a) You have received a product with a damaged or contaminated package;

(b) You have received a product that is 100% defective or otherwise 100% bad;

(c) You have received the wrong item;

(d) If there is something minor bad or pear in your product then you can call us we will arrange the carpenter for you he will correct it which will be free of cost, if the company is not able to arrange the carpenter for you, then tell us how much it cost to repair that product so that the company will pay the cost of repairing it. 

What Is Your Shipping Policy?
  • All 'ready' goods are usually shipped within 5-7 business days. If any product is not in stock it will be shipped in 10-15 business days.
What Is The Best Way To Get In Touch With You?
  • You can reach by us filling out the Contact Us form on our website or by calling us at 09530187619, 09351760935. Email us at nazraanabydipti@gmail.com
Do You Do Custom Products?
  • Yes, we do. Each custom piece takes us about 10-15 days to make. For custom products, we like you to call us on customer care number so that we can understand all your requirements and deliver a product that will make you happy
I Forgot To Add An Item To My Order; Can I Make A Change Before It Ships?
  • Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, yes changes can be made if you inform us in 24 hour. Remember, shipping is free!
Can I Change The Color/Size Of What I Just Ordered?
  • Yes changes can be made if you inform us in24 hour.
Can I Make A Change To My Billing Or Shipping Address Before My Package Ships?
  • You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible.
How Do I Cancel My Order?
  • Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance.